It could make your head swim, looking over the wide array of options with today's business phone systems. Whether you're just entering the market, or a large business upgrading to a new and feature rich Cisco Systems PBX, the choices have never been wider and the options have never been more impressive.

How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. What sort of internet connectivity does your business phone system need? Will you need to have your service handle multiple physical locations, and possibly forward calls to cell phones or other remote locations?

Answering some of these questions can be vital to getting the most out of the system. Let's look at one example of a key feature choice that could add a lot to your business's phone system, and far too often overlooked.

One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. On the local level, this allows you to use your existing computer network to manage and route calls. At wider scales, you can leverage the same technology to transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.

A unique option in the market is the "Hosted PBX." Rather than installing a machine to service your business, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. The advantage is largely that you can take a hands off approach to the system, and have little investment in equipment. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.

No one can predict the future, or determine how their business will change and expand in the coming years. However, communications will forever be the core of any successful business. The PBX forms the nervous system, the core of all your business dealings. Without choosing a powerful and business phone system though, that nervous system is left lacking, and your business crippled. Power and expandability are critical in finding the PBX that's the right fit for you.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communications system of voice,video,data, and mobility products and applications. It enables more effective,better secured communications which greatly affect both revenue and profitability. The Cisco Unified Communications Suite brings people closer by allowing for a new way of communicating.

Cisco Unified Communications is part of an integrated solution that consists of network infrastructure,end-user and partner financing packages,mobility,security, flexible deployment and outsourced management options,lifecycle services,network management applications, and third-party communications applications.

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Even more features such as unified messaging,video and audio conferencing, and multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Media Convergence Servers (MCSs) platforms and selected third party servers. It has a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Real-Time Monitoring Tool,an impromptu conferencing application,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant application.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 801 ISDN Router, Cisco Catalyst 3750G-24TS Switch, Cisco 871 Integrated Services Router, Cisco Catalyst 3560-48PS and of course also with Cisco's Unified Communications portfolio.