Have you ever wondered how huge businesses manage to deal with so many calls? From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the vast, feature rich business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.

While evaluating phone systems for small enterprise, it's crucial that you consider expandability and capabilities for the future. Getting locked in to a small PBX system which could stagnate over time could leave you in the position of having to spend more in the long run, upgrading an existing service - or maybe that's exactly the point you're at now. So let's take a look at a couple of things you should take into account.

Cabinet space and installation requirements are far too often overlooked. The central core of a business phone system can vary in size from that of a small rackmount computer, all the way up through the size of a refrigerator. A dazzling array of features is no small comfort if you fail to account for the amount of space the unit will take up, especially if space is a consideration.

Not only that, but installation is a sobering topic. Many business phone systems will take special proprietary setups, extended networking, and more. Some can use a standard phone system, or even your basic computer network - though you may also end up sacrificing features for flexibility and convenience. Many times, the proprietary setups use their special connectors and wiring to deliver more data and extra features.

Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. They lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.

They are known for high quality VoIP integration, even in their offerings for all sizes of business, from small to large. Among their offerings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.

Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the features provided by modern telephony systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.

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Cisco Systems highlight

Cisco Call Manager is part of the Cisco Unified Communications suite. Cisco Unified Communications is a comprehensive IP communication platform of voice,data,video, and mobility products. It enables better secured communications that directly affect both sales and profitability. The Cisco Unified Communications Suite brings people closer by providing the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is wanted

Cisco Unified Communications is part of an integrated product that includes network infrastructure,end-user and partner financing packages, flexible deployment and outsourced management options,security,mobility,network management applications,lifecycle services, and third-party communications applications.

The Cisco Unified Communications Manager was known as Cisco Unified CallManager in the past. It is the call processing part of the Unified Communications System.

Extra features like unified messaging,video and audio conferencing, and interactive multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager is installed on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and some selected 3rd party servers. It consists of a portfolio of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,the Cisco Unified Communications Manager Real-Time Monitoring Tool,the Cisco Unified Communications Manager Bulk Administration Tool,the Cisco Unified Communications Manager Call Detail Record (CDR) Analysis and Reporting Tool and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco 837 ADSL Broadband Router, Cisco Catalyst Blade Switch 3030 for Dell, WS-C2960G-8TC-L, Cisco 1812 Integrated Services Router, Cisco Catalyst 2955T 12 Switch and of course also with Cisco's Unified Communications portfolio.