From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.

It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.

As with all else, the business world moves at a different pace. This is one of those decisions that changes everything, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. With your business phone system playing such a vital role, let's take a look at a thing or two that you might need to keep in mind.

One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. A huge benefit of this is the ability to use your computer network to manage and route calls. At wider scales, you can leverage the same technology to link up with remote locations, allowing you to place all your business's calls through inexpensive, reliable internet means.

Cisco Systems are one of the most trusted names in business PBX systems, delivering high quality and flexibility, to their networking expertise. With a focus on security and stability, they are a popular choice among many businesses, large and small.

The Cisco "Unity" line of products are a popular choice, for delivering expandability at many business sizes, and for meeting a wide variety of needs. They also bring budget PBX power to the market with their SPA-400 and SPA-9000 which can work in conjunction to provide precisely the kind of performance demanded by small businesses, at an affordable price point.

"Can you hear me now?" isn't something you want your customers or employees to have to utter. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Your selection of a business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, keeping your business agile and responsive to the market's demands. Hopefully some of the topics mentioned here have given you some food for thought, while determining what you really need.

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Cisco Systems highlight

Cisco Unified Communications is a comprehensive IP communication platform of voice,video,data, and mobility products. It enables more effective,more personal communications that directly affect both revenue and profitability. The Cisco Unified Communications Suite brings businesses closer by providing the modern way of communicating-where your business moves with you, security is everywhere, and information is always available...whenever and wherever it is required

Cisco Unified Communications Manager (formerly Cisco Unified CallManager) software is the call-processing component of the Cisco Unified Communications system.

Even more features like unified messaging,collaborative contact centers,multimedia conferencing, and interactive multimedia response systems are made possible through the API's released by Cisco

Cisco Unified Communications Manager comes preinstalled on the Cisco 7800 Series Media Convergence Servers (MCSs) platforms and selected third-party servers. It consists of a range of integrated voice applications and utilities, including the Cisco Unified Communications Manager Attendant Console,,an impromptu conferencing application,the Cisco Unified Communications Manager Real-Time Monitoring Tool and the Cisco Unified Communications Manager Assistant software.

The Cisco experts in our system have experience with (but not limited to) network products like the Cisco Catalyst 6513 Switch, Cisco Catalyst 6509-NEB-A Switch, Cisco Catalyst 3560G-48TS, Cisco Catalyst 2950 12 Switch, Cisco Catalyst 3750-24TS Switch, Cisco 7613 Router and of course also with Cisco's Unified Communications portfolio.