Communications are one of the things most defining modern society. People are constantly interconnected and exchanging valuable, important information. As a business, your phone system, or "PBX," is the key to keeping communications flowing, ensuring employees and clients alike are able exchange information. Before diving in though, there are a few things you should consider.
How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. How much growth do you expect, and how long should the system continue to serve you? Would you benefit more from having it on site, or having a third party host it? Will you need to have your service handle multiple physical locations, and possibly forward calls to other remote locations?
Answering some of these questions can be vital to finding the perfect fit for your business, and its PBX. To help you find those answers, here's some food for thought...
Power outages happen regularly. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power supply from a power grid engineered to the needs of the last century. Luckily many modern PBX systems come replete with their own integrated battery systems, a UPS (uninterruptible power supply") to prevent this from leaving your business dead in the water, should the power go out. Even in the event of a blackout, the backbone of your business will be left unscathed.
Not all the systems on the market are proprietary. Many commercial options are powered by an open source PBX package. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
Of course this doesn't come without downsides. You'll either need to administer all of this yourself, or hire an expert to setup and administer the system for you. The software can be difficult to install and configure without experience, requiring a good deal of time to familiarize yourself with it.
Modernizing your current system, or installing your first, it doesn't matter. Upgrading your business phone system to harness the power of the current offerings is a no-brainer. Delving into the features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.
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