Have you ever wondered how huge businesses manage to deal with so many calls? From small scale businesses through large businesses, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to integrate the power of one of these into your everyday workflow.
For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.
As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:
One of the most overwhelmingly popular features to appear in business phone systems over the last few years is the integration of voice over IP, or VoIP technology. The addition of VoIP allows calls to be transmitted over a computer network, which is beneficial in a PBX on many levels. A huge benefit of this is the ability to use your existing computer network to manage and route calls, requiring little or no extra infrastructure. At wider scales, you can leverage the same technology to transfer calls between your offices or employees around the world. You can even link to existing SIP technology, allowing you to place all your business's calls through inexpensive, reliable internet means.
Cisco Systems are one of the most trusted names in business PBX systems, delivering high quality and flexibility, to their networking expertise.
The Cisco "Unity" line of products are a popular choice, for delivering expandability at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.
The sheer power and flexibility delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these features and potential offerings, no doubt you can see how wide reaching these benefits can be. It's my hope that some of the information above will help you determine the best system for your growing business.
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