People are constantly interconnected and exchanging valuable, important information. Keeping these communications flowing, at the heart of your business is the PBX, ensuring employees and clients alike are able exchange information. Before diving in though, there are a few things you should consider.
It's not like deciding on your long distance carrier or cell phone. In those markets, the options are limited and it's mostly one size fits all.
As with all else, the business world moves at a different pace. This is one of those decisions that changes everything, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:
Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be overseen by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a PBX that will brew a pot of coffee...
More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.
Cisco Systems are one of the most trusted names in business PBX systems, delivering high quality and flexibility, along with a long history of networking expertise. With a focus on security and stability, they are a popular choice among many businesses, large and small.
The Cisco "Unity" line of products are a popular choice, for delivering expandability and flexibility at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.
Making sure your business's telephone system is up to snuff is a crucial factor in ensuring your business's ability to communicate and survive. Delving into the multitude of features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.
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