Choosing a business phone system can be a daunting chore. Whether you're a small business just entering the market, or a large business upgrading your business phone system to meet growing needs, the market has really expanded to meet today's demand for constant communication and collaboration.
For the most part, home phone systems are simple to decide on, with very few options and a handful of providers to choose from. That's no big surprise, for individual use, there's not a lot of variety in terms of needed features or high tech abilities.
As with all else, the business world moves at a different pace. Features can make or break your PBX system, determining your ability to scale with future needs and expansion, your ability to leverage the power of the internet in your communications network (with technologies like VoIP,) and your ability to remain bulletproof and immune to services outages, with things like battery backup UPS systems and remote administrative capabilities. To give you an idea of just how crucial these features can be, consider how your business is impacted by this:
Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...
More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.
In the world of business phone systems, standout devices are manufactured by Avaya and Nortel. They lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.
They are known for high quality VoIP integration, even in their offerings for all sizes of business, from small to large. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.
"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Your selection of a business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, keeping your business agile and responsive to the market's demands.
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