From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the modern computer controlled business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to bring this technology into your company, or upgrade its existing system.
How you go about buying an integrating a PBX into your business will depend largely on what sort of features and services it provides, as well as how you plan to host it. What sort of internet connectivity does your business phone system need? Would you benefit more from having it on site, or having a third party host it? Will you need to have your service handle multiple physical locations, and possibly forward calls to other remote locations?
Answering some of these questions can be vital to getting the most out of the system. Let's look at one example of a key feature choice that could add a lot to your business's phone system, and far too often overlooked.
You really have to be prepared for anything, to run a successful business. It is a bit ironic to be considering cutting edge business phone systems, and realise that it's going to be driven by a power network that largely runs on a power grid engineered to the needs of the last century. An worse, a modern computerised system can be brought to its knees by a power outage. Luckily many modern PBX systems come replete with their own integrated battery systems, a UPS (uninterruptible power supply") to prevent this from leaving your business dead in the water, should the power go out. Even in the event of a blackout, your clients and employees will still be able to count on communications going unimpeded, and the hub of your communications will remain functional, taking calls as usual.
Among the most popular and powerful PBX systems on the market, are those delivered by Avaya and Nortel. Not only have they lead the market for a number of years, and their product lines range from small business targeted (though feature rich) low end systems, up through devices designed for huge business networks, systems capable of handling thousands of phones, calls, and messages at once.
They virtually all feature strong internet capabilities, with powerful VoIP services built in. This is true in their offerings for all sizes of business, from small to large. Among their most popularofferings are the popular CS-1000 Meridian system, and the higher end CS1500 and CS2100 systems.
The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine the best system for your growing business.
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