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- Powernet Newly Certified by the WBENC as a Women Owned Company
Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
- VoIP Shortage Expected due to Political Campaigns
Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →
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From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business phone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the vast, feature rich business phone systems of today - it's more than just a means of communication - the PBX is how your business stays relevant in a fast paced business world. Let's have a look at what it takes to bring this technology into your company, or upgrade its existing system.
The way you start deciding on and integrating a PBX in to your organization depends mostly on what sort of functions and services it offers, as well as how you will plan to host it. What type of internet connectivity does your PBX need? What sort of infrastructure do you have in place already, plus can you use it in the new system?
Addressing some of these concerns is generally essential to getting the most from the system. To assist you find those answers, here's some food for consideration...
Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Now if only they had a PBX that will brew a pot of coffee...
Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.
A unique option in the market is the "Hosted PBX." Rather than running the system yourself, a hosted PBX is a standard business phone system, hosted and managed by a provider. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.
Modernizing your current system, or installing your first, it doesn't matter. Upgrading your business phone system to harness the power of the current offerings is a no-brainer. Delving into the features provided by today's PBX systems is exciting and can bring huge rewards in terms of increasing your business's capabilities, productivity, and overall ability to communicate, whether it be with customers, or inter-office communications.
To find a Avaya phone system dealer or partner in the Colorado area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
Recently added Avaya partners coverage areas in Colorado:Green Mountain Falls town |Breckenridge town |Walsh town |Peetz town |Foxfield town |Georgetown town |Orchard City town |Buena Vista town |Avon town |Crested Butte town |Hartman town |Las Animas city |Rocky Ford city |Fairplay town |Milliken town |Branson town |Fountain city |Keenesburg town |Calhan town |Ramah town |Montezuma town |Holyoke city |Las Animas city |Seibert town |Lakewood city |Silver Cliff town |Alamosa city |Genoa town |Woodland Park city |Crook town |Black Hawk city |
Most Popular search in Colorado: Avaya dealers in Denver . If you are searching for an authorized Colorado Cisco, Lucent, Avaya dealer, or Encore Service Technician, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya, Inc. is has grown to be one of the largest brands in the area of IP Telephone Systems and software for communication.
Avaya, Inc. continues to combine hardware as the 2400 Series Digital Telephone,C360 Converged Stackable Switch,Octel 200/300 Message Servers,900 MHz Wireless Telephone,5600 Series IP Telephones and more with their software products like Avaya One-X,Callmaster,IP Office and Call Master to create one communication suite.
Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, S8300 Media Server, IP Softphone, IP Office, C360 Converged Stackable Switch, PARTNER Advanced Communications System, IP Office Compact Contact Center, Modular Messaging, SG200 Security Gateway
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantaneously see who is free to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Small Business Phone Services are Going To Help you get to the Next Level Together with today's complex technology along with developments related to business communications, an increasing number of business phone service providers are offering new features. These types of the fact that a great deal of providers are becoming aggressive because of their business tactics along with marketing approaches, business companies have the chance to choose a much more appropriate phone provider for the children. Although phone companies are now quite growing in numbers, upon technology they prefer in presenting communication products and services for their company is basically the same with the others. The gap of course is some companies offer their very own services less expensive compared to the others, while others provide their products and services with more attributes and extra products and services. What nearly all business phone service providers conduct is that they provide services with extra features in just one package, which means you can purchase their very own services for a cheaper selling price with more attributes. But of course, the help of a more set up and established business phone service provider much easier better. If ever you have fears and questions on the services of a service provider, you can call their very own customer care along with support hotlines. While the cost of your current business phone solution ought to be one factor, cost of property in most cases will be better than 80% of this total telecoms costs for the lifetime of the program. For this reason it is essential that you choose a phone system that gives ease-of-use as well as least cost the navigation and other attributes designed to limit cost. Seminar Calling: Meetings are made easy even though the takers or perhaps participants are not physically present. Once more, communication is extremely important for all those business transactions this feature minimizes delays for the group. The majority of hosted PBX products and services provide a call sending - you can in advance incoming enquiries to any other variety including your mobile phone. Using this method, no enquiries are have missed. Rather than required to depend on your customers answering their very own emails, you can actually solve any issues promptly simply by picking up the phone along with placing a phone. The need to unique the property as well as a dedicated PBX (Individual Branch Transaction) was a basic need that managers and firms assume when component of the traditional order to get thirty roughly years. That old PBX system was hardly feeling stimulated, inflexible, highly-priced and lacks integration compared to other technologies. Even if small businesses were being stuck with TDM-based technologies, big companies have begun to migrate through the IP-PBX or perhaps switches in years past. Large corporations have the sources to handle this sort of new technologies and the capacity to pay the idea. Most built in telecommunications companies provide businessmen a grouped together local along with long distance phone services. This kind of package fuses basic contacting systems with unique features the most appropriate to prospects for a low monthly rate. The most important important things about a virtual variety is that it will help any business - large or small - increase it has the profitability through increasing the alleviate with which prospects can make contact with the company and find information along with pricing. A majority of companies know about online numbers and the way they may benefit them if used properly, many are possibly not entirely absolutely sure just what it really is or just the way it works.
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