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- Powernet Newly Certified by the WBENC as a Women Owned Company
Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
- VoIP Shortage Expected due to Political Campaigns
Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →
When you find yourself in the market for an up-to-date phone system, you do need to make sure that you study the different options available and also get expert advise and phone system quotes from multiple different dealers. Make sure you make use of our Norcross city, Georgia Avaya dealer quote tool below to get prices from several different companies in your local Norcross city, Georgia area.
Communications are one of the things most defining modern society. People are constantly interconnected and exchanging valuable, important information. As a business, your phone system, or "PBX," is the key to keeping communications flowing, ensuring salespeople and clients alike are able exchange information. Before diving in though, there are a few things you should consider.
It's not like selecting your long distance provider or smartphone. In those markets, your options are minimal and it is mainly one size fits all.
Just as with all else, the business world moves at a different speed. This is one of those decisions that changes everything, determining your ability to scale with potential future requirements and growth, your ability to make use of the strength of the internet in your communications network (with technology such as Voip,) and your capacity to continue to be bulletproof and immune to services failures, with things such as battery back up UPS systems as well as remote administrative capacities. With your PBX playing such a vital role, let's take a look at a thing or two which you may need to keep in mind.
Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. The same tasks performed by receptionist on the phone can be taken care of by many of the business phone systems these days, both cheaper, and better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to brows through a touchtone activated menu, reach specific extensions or access information recordings. Now if only they had a phone system that will brew a pot of coffee...
Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Recordings or messages can be delivered as well, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails, news or stock alerts, and more.
A unique option in the market is the "Hosted PBX." Rather than running the system yourself, a hosted PBX is a run remotely, usually leased on a monthly or yearly basis. Often times, this can drive down your costs, and allow for a quick roll out, with little or no equipment needed at your places of business. Calls can easily be routed to other numbers as well, such as cells and home phones. The advantages do come at a price though, with much of your system being tied up remotely, which can become a nightmare should you later switch to a local system. Transferring everything from menus to voicemail to extensions to the new system can become difficult.
"Can you hear me now?" isn't just a concern for your mobile phone. Making sure you're able to keep in touch around the office, and with the outside world is a very real and serious demand of modern business. Choosing a good, well rounded PBX to drive your business phone system will ensure that you're not only able to keep voice communications flowing, but will also allow seamless integration with other modern technology, such as email and text messaging. Hopefully this article has helped you determine what you really need.
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Most Popular search in Georgia: Avaya dealers in Atlanta . If you are searching for an authorized Norcross city, Georgia Cisco, Lucent, Avaya dealer, or authorized Telephone Key Systems equipment provider, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya is has grown to be one of the biggest brands in the marketplace IP Telephone Systems and communication software.
Avaya continues to combine hardware as the 2400 Series Digital Telephone,302D Attendant Console,4400 Series Digital Telephones,M770 ATM Switch,6200 and 2500 Series Analog Telephones,Octel 200/300 Message Servers and more with their software products like Avaya One-X,IP Office and Call Master to create one communication suite.
Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, Witness Workforce Optimization, Active Telephony, ScanSoft SpeechAttendant, AP-7 Access Point, Dialog Designer, Predictive Dialing System, NICE Call Recording and Quality Monitoring, SIP Enablement Services, S8720 Media Server
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to immediately see who is free to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
MOTO Business Phones including a Computer Could be the Only Needs for Development Call forwarding may be primarily useful when, for example, you make payment for a lot of time away from your office all of which will need to be qualified to access your business "on the road." VoIP normally gives you the aptitude to stay connected no matter where you might be, anywhere in the world. Quite a few small-scale business phone services are now being offered by different providers using added benefits. Obviously, small-scale business firms will really benefit from this kind of provider. It can be a worthwhile necessity with regard to business companies, with its inexpensive cost, having a small business phone provider for your business is certainly not hard to realize. Who knows perhaps just by developing a small business phone service is what you are already missing. This method has ascertained that there is fine communication which is vital with regard to business which is tremendously on the move. Any business that hopes to have expertise has to demonstrate good abilities in conveyance connected with detailed information because that is the crucial for good transactions. Time conserving and watching detail instantly is what the business phone system signifies in a big way definitely not withstanding. It must be taken into account that the level of openness as a result of the unit will be on the rise and this will eventually lead to improved growth of the business. The small business phone provider has always been the main type of telecom service for any small business owners, although sizeable businesses have upgraded that will more advanced modern technology today. A good number of businesses private a PBX or key based phone system. The necessity to own a separate private office for interaction exchange would have been a need that business owners supposed part of the usual business functions. The original PBX was high priced, rigid, wired and was lacking integration with other technologies. Although small business owners were stuck with traditional TDM based small business phone provider as sizeable enterprises move to IP based switches or PBX systems. Huge businesses as a rule have the resources to consider advantage of technology. Once you've invested in your new little business phone system, how much is it going to hit you up for to operate every day? The initial final cost may be absolutely nothing compared to the permanent cost of owning the system over however long it takes. Support and maintenance should really be discussed and purchased whenever possible to minimize added costs with regard to hardware breakdown and desired changes somewhere. This is particularly crucial if you are lacking an internal IT department. You will need your employees focused on your business and not on IT assistance. There are a substantial number of business phone firms around and it may not be very easy to select a single 'at first glance'. A person's standard phone process might operate just fine at your home, but for a good number of businesses, pc VoIP network is actually a wiser judgement. Short with regard to Voice-over IP, VoIP technology can help you send and receive phone enquiries over your office's top speed internet connection -- you understand, that issue you're undoubtedly paying for. Additionally, VoIP service enables free in-network enquiries, affordable telephone long distance, and a variety of other features.
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