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- Powernet Newly Certified by the WBENC as a Women Owned Company
Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
- VoIP Shortage Expected due to Political Campaigns
Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →
If you're trying to find a new telephone system, you do want to make sure that you study the different options available in the market as well as get professional advise and telephone system prices from multiple different dealers. Remember to make use of our Massachusetts Avaya dealer quote tool below to get pricing from several different companies in your local Massachusetts market.
It could possibly make your head spin, looking over the wide array of features with today's enterprise phone systems. Regardless if you're a small business just entering your market, or upgrading your business phone system to meet growing needs, the market has really expanded to meet today's demand for constant communication and collaboration.
While reviewing phone systems for small enterprise environment, it's imperative that you don't get locked into a reduced capability business phone setup which won't scale along with your growing requirements. So let's start thinking about a couple of things you must take into account.
Hiring an operator or receptionist is often times unnecessary, or just unfeasible if you have too many incoming calls. The same tasks performed by receptionist on the phone can be taken care of by many of the current PBX systems. At the most basic level, these "Auto Attendant" features includes options such as allowing your users to brows through a touchtone activated menu, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...
Having your phone system perform automated tasks can save you time and money. Auto-dialing provides a means for the system to place calls (and more) all on it's own. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, especially when blended with modern technology. For example, sending text messages to cell phones automated for instant and informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.
Modern software has seen a flood of high quality open-source development, and the PBX market is no exception. The "Asterisk" project is a suite of high powered, feature rich software PBX tools, very popular with many businesses. The software runs on a standard PC, along with specialized interface cards to connect you to the outside phone system (including everything from standard phone lines, through ISDN or T1 lines.) Features are rich, including robo-dialing, auto-operator menu systems, voicemail, voice over IP, and much more.
Rather than run this yourself, you an also opt for devices powered by Asterisk, of which many can be found. This can give you many of the rapid development, security, and plugin benefits of Asterisk, without the chore and hassle of trying to install and manage the software on a computer, yourself.
The sheer power delivered by computer driven phone systems, like the modern business PBX, can do wonders for your business. After reviewing some of these features and potential offerings, no doubt you can see how wide reaching these benefits can be. It's my hope that some of the information above will help you determine what will really benefit you in a business phone system.
To find a Avaya phone system dealer or partner in the Massachusetts area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
Recently added Avaya partners coverage areas in Massachusetts:Lowell city |Gloucester city |Cambridge city |Malden city |Watertown city |Newton city |Everett city |Franklin city |Attleboro city |West Springfield city |Franklin city |Springfield city |Attleboro city |Woburn city |Gloucester city |Chelsea city |Salem city |Everett city |Methuen city |Gloucester city |Fitchburg city |Barnstable Town city |West Springfield city |Gloucester city |Leominster city |Newburyport city |Peabody city |Worcester city |Cambridge city |Easthampton city |Chelsea city |
Most Popular search in Massachusetts: Avaya dealers in Boston . If you are searching for an authorized Massachusetts Cisco, Lucent, Avaya dealer, or VoIP PBX support, you have come to the right place. Using our directory you can easily find the right certified telephony equipment dealer nearest you. Just fill out the form above.
Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,C360 Converged Stackable Switch,9610 IP Telephone,4600 Series IP Telephones and more with their software products like Avaya One-X,ScanSoft SpeechAttendant,Unified Messaging,IP Office and Call Master to create one communication suite.
Some of the more popular Avaya products searched by our visitors include 2400 Series Digital Telephone, Network Extenders, G700 Media Gateway, INTUITY AUDIX LX Multimedia Messaging Server, Modular Messaging, IP Office VoiceMail Pro, Meeting Exchange for Adobe Acrobat Connect Professional, 6400 Series Digital Telephones, IP Office, AP-7 Access Point, Video Telephony Solution
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents have the tools they need to answer the tough calls. They re able to instantaneously see who is available to help whether that expert is some other agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Things To Consider Previous to Purchasing a Business Phone Product The unique function of modern day business phone systems is because they link phone, personal computer and facsimile into one particular integrated plan. All methods begin with the usual ability to ship and receive local and also long-distance calls around the world. Standard highlights of business phone system include call longing, call forwarding, remote access, and caller ID. PBX is an abbreviation that is used to describe Private Side branch Exchange. This is basically an exclusive telephone change which is set up at your business place in order to support the communication between the employees in the different departments in the organisation. In addition, these systems provide you with connected to a person's international limbs with ease as well while however accessing ample external call lines. Some companies are getting off traditional T1/PRI's and also moving that will SIP trunks. Previously T1/PRI's have been relatively expensive to make the most of. They offer several advanced characteristics over POTS outlines such as caller ID included, primary inbound statistics, reduced every minute cost and also faster simply call processing. The down side is that you can only order them as a complete 24 channel circuit. They have a high regular charge to have the routine in place, which can be mileage susceptible, directly in relation to pricing. Which means that an organization must be able to rationalize a large amount of website visitors to offset the massive monthly access fee. Scalability is critical. Make sure that any phone system will let you easily increase and remove consumers. Companies increase and remove employees all the time, make sure your phone process can easily adjust to this change. Before now the analogue corporation phones have been an incredible aid to businesses, significant and also tiny, and possess helped businesses handle the communications quite conveniently. Exclusive numbers may also be of use any time companies need to dial rid of their business. With a feature known as a "card-less" calling card function, a business owner can switch any number with a phone, and using any card-less feature can cause the number to appear at the opposite end of the series as possessing come from the number. This means calls might be both manufactured and received from a electronic number without having for the business that will ever provide more information compared to what they are comfortable using. Most services provide a customer service hotline, toll free, with regards to customers. Using this type of, customers may avail of a good support workforce, round the clock, which supports them with the concerns. This provides convenience plus return, would make customers sense well cared for. Because of these kind of cool characteristics, customers is going to be drawn to a person's business. And that's what you long for, right? You know it's the ideal small business phone assistance for you, if it increases a person's business profits! When when you started out your business, you do not have thought of this since you also already learned that you must use a telephone process, and as there were no level of competition, you must take what you happen to be offered. This is not the event anymore. Granted all these gains, businesses are guaranteed to expand the customer base, specially to those that purchase something from your retail outlet without being in the vicinity. Nothing is worse as compared to losing customers because you never offer a assistance that allows them to pay by having a way that is best for them. As being a merchant, you also do take advantage of the convenience of being without to maintain a retail store, and not coping with the extensive customer outlines. With not very many clicks important, by the end from the phone conversation any funds is going to be transferred to your account.
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