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- Powernet Newly Certified by the WBENC as a Women Owned Company
Powernet is pleased to announce it has earned national certification from the Women?s Business Enterprise National Council (WBENC), as a women-owned business. Founded in 1997,WBENC, is a national 501(c)(3) non-profit and the largest third-party certifier of women-owned businesses. Providing a national standard, in-depth review of the company and on site inspection is a rigorous process … Continue reading Powernet Newly Certified by the WBENC as a Women Owned Company →
- VoIP Shortage Expected due to Political Campaigns
Wholesale SIP carrier SipTrunks.org is predicting a shortage of VoIP paths and therefor has opened pre-registration for political campaign. In order to provide campaign teams and political robocall providers with enough capacity, the wholesale VoIP company decided to start working on a first come, first served basis. “Even though many people don’t like to receive … Continue reading VoIP Shortage Expected due to Political Campaigns →
- Telesphere selected as one of the Top Companies to Work for in Arizona
For the second year in a row, CareerBuilder and Republic Media announced today that Telesphere has earned a spot on the CareerBuilder Top Companies to Work for in Arizona list. Telesphere is the nation?s leading provider of fully hosted VoIP and unified cloud communications services for businesses. Top Companies were evaluated and selected based on … Continue reading Telesphere selected as one of the Top Companies to Work for in Arizona →
- Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software
Incognito Software, a global provider of broadband software provisioning and service activation solutions, today announced that Suddenlink Communications, one of the largest cable operators in the United States, is using Broadband Command Center and Address Commander from Incognito Software to provision and manage IP addresses for its approximately 1.4 million subscribers. In addition to being … Continue reading Suddenlink Stays Ahead of Subscriber Demand With Device Provisioning and IP Address Management From Incognito Software →
- Allworx Introduces PowerFlex
Allworx, a Windstream company and award-winning developer of Internet Protocol based (IP) phones systems for businesses making the switch to bandwidth-based voice infrastructure, today introduced PowerFlex(TM), its new family of Ethernet switches. PowerFlex is specifically designed to complement its current product line. The benefits are simplified installation and added reliability for Allworx customers. “PowerFlex allows … Continue reading Allworx Introduces PowerFlex →
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Have you ever wondered how huge businesses manage to take care of so many calls? From internal communications between employees, to collaboration with remote branches, to incoming calls from clients or customers, the backbone of a business telephone system is their PBX, or "Private Branch Exchange." From the rudimentary days of the old plug-in, manually operated switchboard systems, to the modern computer controlled business telephone systems of today - it's more than just a means of communication - the PBX is how things get done. Let's have a look at what it takes to incorporate the power of one of these into your day-to-day work-flow.
The way you start shopping for and integrating a phone system into your company will depend mostly on what kind of capabilities and services it gives you, as well as how you want to host it. How much growth do you expect to have, and how long should the system continue to serve you? What sort of infrastructure do you have in place already, and can you utilize it within the new system?
Addressing some of these questions is generally vital to choosing the ideal fit for your company, and its PBX. To assist you find those answers, here's some food for consideration...
Employee salaries are the price of doing business. However, paying someone just to answer phones, or taking time away from an otherwise skilled employee to perform this menial task is really a waste of funds. You'll be glad to know that most of the same features can be taken care of by many of the business phone systems these days, and usually can do it better than a human. At the most basic level, these "Auto Attendant" features includes options such as allowing the caller to navigate a (potentially huge) menu system, reach specific extensions or access information recordings. Maybe someday we'll even have a phone system that will brew a pot of coffee...
More interesting are auto-dial capabilities, which can be used to provide a wide array of useful functions. At the most basic level, many of us associate PBX auto-dialing with robo-calls, or telemarketing. However, the systems can do much more than that, with tasks like sending text messages to cell phones automated for informative personal, departmental, or company-wide alerts and notices. Voicemail from important numbers can be forwarded instantly, and many packages even provide text to speech for reading messages to the recipient, such as crucial e-mails.
Cisco Systems have the reputation for being one of the leaders in all aspects of networking for years now. Having been known as one of the "four horsemen of the internet," for their powerful and stable routing devices, the same power and quality transfers over noticeably into their PBX systems.
Their "Unity" line are one of the more interesting offerings on the market these days. The devices focus on providing expandability at many business sizes, and for meeting a wide variety of needs. Another popular choice are their SPA-400 and SPA-9000 which can work in conjunction to provide a wide range of features on a small business budget.
We've come a long way since the days of the early telephone and switchboard. The sheer power delivered by computer driven telephone systems, like the modern business PBX, can do wonders for your business. But each business has unique needs and demands, and there is really no one size fits all solution. It's my hope that some of the information above will help you determine what will really benefit you in a business phone system.
To find a Avaya telephone system dealer or partner in the New Hampshire area, scroll up and fill out the form above to have the top Avaya deakers fight for your business.
Recently added Avaya partners coverage areas in New Hampshire:Berlin city |Laconia city |Rochester city | |Claremont city |Keene city |Concord city |Franklin city |Lebanon city |Nashua city |Manchester city |Portsmouth city |Somersworth city |Dover city |
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Avaya highlightAvaya is one of most successful IP Telephony companies.
Avaya continues to combine hardware like the Avaya the 2400 Series Digital Telephone,6200 Series Analog Telephones,2400 Series Digital Telephone,4400 Series Digital Telephones,5400 Series Digital Telephones,302D Attendant Console,SG203/SG208 Security Gateways and more with their software products like Avaya One-X,Unified Messaging and Call Master to create one communication suite.
Recent Avaya product searches: 2400 Series Digital Telephone, Predictive Dialing System, Network Routing, SG203/SG208 Security Gateways, 900 MHz Wireless Telephone, Verint Call Recording and Quality Monitoring, Network Extenders, 4600 Series IP Telephones, AP-8 Access Point, 6400 Series Digital Telephones
Avaya FAQWhy do I need SIP in my Contact Center?
When you add Avaya IP Agent with integrated Instant Messaging to your Contact Center, your agents get the tools they need to answer the tough calls. They re able to instantly see who is available to help whether that expert is another agent within the Contact Center, a supervisor or manager, or an expert outside the Contact Center.
Now agents are able to immediately provide answers to hard questions from customers. And, it s a valuable learning experience for the agent. The agent gains knowledge and insight into how to answer the hard questions knowledge that would not have been attainable by merely transferring the call to someone else. Next time the agent will be able to answer these questions!
From a customer perspective, the end result of integrating SIP and presence into the Contact Center is a higher number of customers receiving first-call resolution. Increasingly, studies show that first call resolution is an important measure of customer satisfaction. Not only does it create a happier customer experience it reduces the load to your Contact Center. The number of call transfers is reduced , which saves the time it previously took for callers to re-explain their need to a new agent when transferred. You ll see a decrease in overall talk time, enabling you to make better use of valuable agent time. Agents will have more time available to answer other customers faster or to provide other value-added services. For example, agents can proactive contact customers to let your them know about new products or services.
Another popular suite is Avaya Distributed Office delivers rich communication, collaboration and mobility capabilities to branch offices. This centrally managed, SIP-based communications platform easily scales to meet the needs of large enterprises with distributed sites. Advanced applications, such as presence and instant messaging, can now be delivered to every branch, enhancing responsiveness to customers needs. In addition, mobility features support employees on the go, providing effective communications regardless of location. To reduce staff training requirements, Distributed Office offers an optional key system interface. SIP architecture makes scaling to thousands of sites simple, and Avaya can reduce on-site installation time by delivering pre-configured Distributed Office platforms directly to the branch site. In addition, enterprises can leverage intuitive centralized management tools to decrease set up time; manage updates and upgrades; and provision user moves, additions, and changes.
Your Business Phone Program Checklist Allow me to share three points all business entrepreneurs need to do while thinking about their particular telecommunications requires in order to ensure that they can don't put up with the same circumstances as those people whom have received problems before all of them. One message box to examine for messages- A further major good thing about a enlightening communications option is that you only need one message box for your personal messages. Instead of having a message on your desk phone and a message on your mobile phone, you will only need to have message active on your own mobile. There is less chance of you actually missing an email. Focused on the consumer. With a common cheap business phone company, callers take note of an automated clerk answer phone calls, just like any alternative big companies have. Nav is not finished with the touch screen on the cellular phone, but rather a voice of the call. Not only would you add functions such as data extensions that permits you to get setup for pre-sales and also after sales. Callers may also reflect their phone calls to specific individuals or office buildings as well. While in the mid 90s, it was pretty fashionable among the IT strategists and also planners to speak about the partnership of voice and also data. Temporarly, this convergence only meant a physical aggregation of phone strains and data lines available as one socket. People still needed to get a different telephone and also PC in their desktop. Over period, however, this evolved into some sort of hybrid interoperability amongst data and also voice, rather than the legitimate convergence offers in VoIP telephone. You can select a wide variety of telecoms products they are offering, coming from voice DNA to long distance calls, and so on and so forth. You will soon get quite a few locations where you can find out more on telecommunication product or service, as well as talk about things compared to other consumers before going ahead and buying. In choosing from one there are lots of business phone systems, there are plenty of considerations which are dependent on the requirements your business with your expected telephone volume. There are various choices this start from a small system which will accommodate as much as ten phones as much as an enterprise wide solution which will support a huge number of phones. Either way, you should make sure that regardless of what one of the company phone systems you choose has functions available which are vital to the day-to-day operations of the business. As the rivalry in business phone solutions rapidly grows, the options when choosing a better business phone vendor is also improving. And since countless providers scholarship almost exactly the same features as being the others do, the technology of services isn't a doubt during par while using others also. When selecting service providers for your business, usually take into account that the price tag on the company as well as the solutions you are planning to acquire is worth your hard earned money. Some service providers offer deals at discounts. But remember 1 of them provide good quality for just a low cost. So think carefully about the quality of the goods offered due to the fact compared to the popular and large service providers, their provide could well only be around the elementary. Also, make sure you call their particular hotlines and inquire about their products, due to the fact some problems are answered better through support than the types given in a manual this goes with a package. Probably, the products from the well known service providers cost way higher than a not so preferred services, however rest assured that a satisfaction you're going to get off their service is priceless.
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